Ekahau AI Pro Proxy issue

Fresh installation of Ekahau AI Pro on macOS, company issue laptop, running the usual pre-installed security software suite, including Zscaler.

Ekahau installed fine

However, attempting to launch ekahau throws an error.

"There was a problem while connecting to Ekahau Cloud. Please check your internet connection. Contact helpdesk support in case the problem persists."

• Tried restarting the laptop
• Tried uninstalling Ekahau, re-installing

But met with the same error

We looked at the log file:

~/USER/Library/Ekahau AI Pro/log

The Library folder is hidden by default, you should load Finder, click 'Go' hold option that way Library reveals itself.

Examination of the logs reveals

This indicates that Ekahau is looking to connect to the cloud, but is getting redirected to the local proxy.

The important line:

2024-01-29 15:20:53,592 [JavaFX Application Thread] INFO  com.ekahau.x.Dj  - Using proxy server for "https://ekahau.com": http = 127.0.0.1:9000

Long story short, this Ekahau failure to launch / activate is caused by proxy settings within macOS

from Ekahau support page:

https://support.ekahau.com/hc/en-us/articles/202429294-Why-am-I-getting-a-network-error-when-trying-to-activate-my-license-

We can download system.properties file which should be placed into

~/USER/Library/Ekahau Pro/.settings/

This directory is hidden, you can show / reveal hidden files within Finder using the keyboard shortcut command + control + period

Check within macOS System Settings

System Settings > Network > active Network > Details > Proxies

Make a note of the URL

Next, you need to edit the downloaded system.properties file

Copy the URL from System Settings and add it to the ekahau.proxy.customUrl= field.

Change from:

ekahau.proxy.defaultTrustStore=false
glass.win.uiScale=NaN
ekahau.proxy.authorization=haxx0r\:swordfish
ekahau.proxy.disable=false
ekahau.proxy.customUrl=localhost:8080
ekahau.proxy.skipAuth=false

to:

ekahau.proxy.defaultTrustStore=false
glass.win.uiScale=NaN
ekahau.proxy.authorization=haxx0r\:swordfish
ekahau.proxy.disable=false
ekahau.proxy.customUrl=127.0.0.1\:9000/localproxy-edc301a6.pac
ekahau.proxy.skipAuth=false

Finally, quit Ekahau if it is still running, then try again.

This worked for Danny Ruiz and I, while on a customer site in February 2024, with help from Ekahau Support.