Ekahau AI Pro Proxy issue

Ekahau AI Pro Proxy issue

Fresh installation of Ekahau AI Pro on macOS, company issue laptop, running the usual pre-installed security software suite, including Zscaler.

Ekahau installed fine

However, attempting to launch ekahau throws an error.

"There was a problem while connecting to Ekahau Cloud. Please check your internet connection. Contact helpdesk support in case the problem persists."

  • Tried restarting the laptop
  • Tried uninstalling Ekahau, re-installing

But met with the same error

We looked at the log file:

~/USER/Library/Ekahau AI Pro/log

The Library folder is hidden by default, you should load Finder, click 'Go' hold option that way Library reveals itself.

Examination of the logs reveals

2024-01-29 15:20:50,941 [main] INFO  com.ekahau.sitesurvey.ui.EssLauncher  - Finished loading ODA libraries.
2024-01-29 15:20:51,361 [JavaFX Application Thread] INFO  com.ekahau.sitesurvey.ui.EssApplication  - Setting open file handler
2024-01-29 15:20:52,801 [JavaFX Application Thread] INFO  com.ekahau.#SERIAL#.a.Y  - Initialization started for version
2024-01-29 15:20:52,802 [JavaFX Application Thread] INFO  User Interface  - OS: OSX
2024-01-29 15:20:52,811 [JavaFX Application Thread] INFO  User Interface  - Max Memory: 9832 MB
2024-01-29 15:20:52,812 [JavaFX Application Thread] INFO  User Interface  - JVM: Amazon.com Inc. 17.0.8
2024-01-29 15:20:52,812 [JavaFX Application Thread] INFO  User Interface  - Parsing command line
2024-01-29 15:20:53,592 [JavaFX Application Thread] INFO  com.ekahau.x.Dj  - Using proxy server for "https://ekahau.com": http =
2024-01-29 15:20:53,629 [JavaFX Application Thread] INFO  com.ekahau.x.Dj  - No proxy server configured for "https://ekahau.cloud"
2024-01-29 15:20:53,943 [JavaFX Application Thread] INFO  com.ekahau.x.Dj  - Using proxy server for "https://eka-prod-xxx.s3.eu-west-1.amazonaws.com": http =
2024-01-29 15:20:55,099 [pool-2-thread-1] WARN  com.ekahau.x.GB  - Product is not activated. Error code is: ERR_#103
2024-01-29 15:20:55,101 [JavaFX Application Thread] INFO  com.ekahau.sitesurvey.project.DefaultCloudService  - Resetting auth tokens
2024-01-29 15:20:55,663 [pool-2-thread-1] ERROR com.ekahau.x.Cn  - I/O exception when accessing Ekahau Cloud
javax.net.ssl.SSLHandshakeException: PKIX path building failed: sun.security.provider.certpath.SunCertPathBuilderException: unable to find valid certification path to requested target

This indicates that Ekahau is looking to connect to the cloud, but is getting redirected to the local proxy.

The important line:

2024-01-29 15:20:53,592 [JavaFX Application Thread] INFO  com.ekahau.x.Dj  - Using proxy server for "https://ekahau.com": http =

Long story short, this Ekahau failure to launch / activate is caused by proxy settings within macOS

from Ekahau support page:

We can download system.properties file which should be placed into

~/USER/Library/Ekahau Pro/.settings/

This directory is hidden, you can show / reveal hidden files within Finder using the keyboard shortcut command + control + period

Check within macOS System Settings

System Settings > Network > active Network > Details > Proxies

Make a note of the URL

Next, you need to edit the downloaded system.properties file

Copy the URL from System Settings and add it to the ekahau.proxy.customUrl= field.

Change from:




Finally, quit Ekahau if it is still running, then try again.

This worked for Danny Ruiz and I, while on a customer site in February 2024, with help from Ekahau Support.